SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Health Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.myhealthshop.co
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
تم استلام المنتج ويجري التجربة
Fast delivery
I recieve it very fast.
Good store
Les 2 tubes de masques au charbon sont arrivés en 17 jours en France . L emballage d envoie en plastique était solide . Mais les boîtes toutes défoncées. Donc impossible d' offrir le 2eme à mon amie . J ' essaierais le masque pell off et je mettrais un avis personnel pour le produit cosmétique. Merçi au Vendeur !
Продавец вернул деньги за товар. Thank you for refund my money!
muy bueno
Маска очень хорошо удаляет чёрные точки , шла где 2 месяца до Самары
Пришло все целым.Будем очищаться.
Arrived in a very timely manner. Exactly as described.
took awhile to receive.. haven't used the product to say works or not ..
zboží nebylo dodáno spediční firmou, prodejce vrátil peníze
Así de primeras todo bien, cuando la pruebe pondré un comentario sobre su efectividad.
Товар соответствует описанию!
Thank you
Everything how it should be , good dealer my recommendations ! +++++
came on time.. Will use and send additional feedback
tube is niet vol maar voor de rest prima
Товар не пришел, но деньги вернули. Ок!
ok
llego pero aun no se si funciona
До Москвы заказ шел долго 2.5 месяца. Коробка вся помятая,а так заказываю эту маску супруге не первый раз, ей нравится, помогает.
Arrived in 3 weeks, looks just like in the picture. Thank you!
Avec un peu de retard mais c'est pas grave, je suis contente quand même
Kb 20 nap alatt érkezett meg, tetszik , hogy végre van angol felirat rajta , és igx az összetevők listája is olvasható :) jó az àllaga , az illata . Ennyiért meg pláne .